Telemarketer

Responsibilities:

• Make a high volume of outbound calls to potential customers using provided scripts and guidelines in order to drive sales for company products, services and events such as the Who’s Who Business Directories, Training programs and the like (Targets to be agreed on).
• Ensure the renewal of all existing Who’s Who directory clients
• Develop and execute sales plans for various ACI products based on agreed targets set.
• Qualify leads based on predetermined criteria and identify potential sales 
• Invite prospective clients to various ACI events (Targets to be agreed on).
• Offer solutions by asking pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating the service’s value and how it meets their needs
• Go the “extra mile” to meet sales quota and facilitate future sales
• Highlight key benefits and address concerns/doubts of prospective customers to safeguard the company’s reputation
• Establish and maintain positive relationships with customers through effective communication and follow-up
• Accurately record customer information, call outcomes, and sales data into CRM system
• Consistently achieve or exceed monthly and quarterly sales targets (Targets to be agreed on).
• Collaborate with the marketing team to develop promotional strategies to drive sales
• growth.
• Maintain knowledge of company products, services, events, industry trends, and competitor information.

Requirements:

• Diploma in Public relations, Marketing, Communications, or a related field
• Proven experience (at least 1 year) as telemarketer or similar sales/customer service role
• Excellent communication, listening and problem-solving abilities
• Ability to work in a fast-paced, goal-oriented environment.
• Proven track record of successfully meeting sales quotas preferably over the phone
• High energy level and positive attitude
• Working knowledge of relevant computer programs (e.g. Email, Microsoft office, CRM software) and telephone systems
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection